Terms of Service

Last updated: July 2026. These Terms of Service (the "Terms") form a binding agreement between you (or the company you represent) and Vael, Inc., a Delaware corporation with principal offices at 535 Mission Street, Suite 1400, San Francisco, CA 94105, United States ("Vael", "we", "us").

By creating an account or using the Vael platform (the "Service"), you agree to these Terms. If you do not agree, do not use the Service.

1. Agreement

These Terms, together with any applicable Order Form or Data Processing Addendum, constitute the entire agreement between you and Vael in relation to the Service and supersede all prior agreements and understandings. We may update these Terms from time to time. We will give you at least 30 days notice of a material change by email or by prominent notice in the platform. Continued use of the Service after the change takes effect constitutes acceptance of the revised Terms.

2. Not financial advice

Vael is a copilot for your financial data. It is not a licensed financial, investment, tax, or accounting advisor, and nothing in the Service constitutes financial, investment, tax, or accounting advice of any kind.

The analysis Vael produces, including runway estimates, leak detection results, cost-cut suggestions, and anomaly alerts, is informational only. It reflects what Vael reads in the data you provide and is intended to help you understand that data in plain language. It is not a recommendation to take any specific financial action.

You are solely responsible for all financial decisions you make, whether or not they were informed by information from the Service. Vael does not guarantee the accuracy, completeness, or timeliness of any analysis. The quality of the analysis depends entirely on the accuracy and completeness of the data you connect or provide.

If you require financial, investment, tax, or legal advice, consult a qualified professional.

3. The service

Vael provides an AI copilot that reads your financial data and produces plain-language analysis of your cash position, burn rate, runway, and spend patterns. The Service comprises:

• Data connections. Read-only connections to your bank, card, and invoicing accounts via authorized third-party providers, or direct upload and paste of financial data.
• Analysis. A language model reads your data and produces runway estimates, leak detection with reasons, cost-cut suggestions ranked by impact, and anomaly alerts.
• Dashboard. A web interface where you review, export, and act on your analysis.

We will use commercially reasonable efforts to provide the Service with reasonable skill and care. We do not guarantee any specific analysis outcome or level of numerical precision. Results depend on the quality and completeness of the data you connect or provide.

4. Eligibility and accounts

You must be at least 18 years old and legally capable of entering into a binding contract. If you create an account on behalf of a company, you represent that you have authority to bind that company to these Terms.

You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. Notify us promptly at support@vaelfinance.com if you suspect unauthorised access to your account.

We reserve the right to refuse or terminate accounts at our reasonable discretion, in particular where the Acceptable Use section below is not met.

5. Acceptable use

You may use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Connect accounts or provide data you do not have the legal right to share.
• Use the Service to facilitate fraud, evade tax obligations, or engage in any activity that is illegal in your jurisdiction.
• Attempt to circumvent, reverse-engineer, or interfere with the security or integrity of the platform.
• Resell or sublicense access to the Service without our prior written consent.
• Place excessive or disproportionate load on our infrastructure.
• Use automated means to extract data from the Service in a manner not authorized by the API terms.

We may suspend or terminate your account if you breach this section, without prejudice to other remedies available to us.

6. Subscriptions and payment

Plans

We offer three plans: Free, Operator ($49 per month, or the local-currency equivalent), and Scale (custom pricing for finance teams). Current features and limits for each plan are published on our Pricing page. Plan terms may change with 30 days notice.

Payment

Paid plans are billed monthly in advance. Payments are processed by Stripe, our third-party payment processor. By subscribing, you authorise us to charge your payment method for all amounts due. All prices are stated exclusive of sales tax. Where applicable, sales tax will be added to your invoice at the rate applicable to your location.

Failed payment

If a payment fails, we will retry using the payment method on file. If payment is not settled within 14 days of the due date, we may suspend your access to paid-plan features until the balance is resolved.

Cancellation

You may cancel your Operator subscription at any time from your account settings. Access continues until the end of the current billing period, after which your subscription will not renew and you will not be charged for the next period.

Refunds

Subscription fees are non-refundable for the current billing period except where required by applicable law or expressly agreed in writing. If you cancel mid-period, you retain access until the period ends and no refund is issued for the unused portion.

7. Free tier

The Free tier allows one connected account and up to eight analyses per month at no cost and with no payment method required. The Free tier is a real product and is not a time-limited trial.

We reserve the right to adjust free tier limits with 30 days notice. We may suspend Free tier access if usage is excessive or materially affects the experience of paying users.

8. Your financial data and content

You retain ownership of all financial data you connect or provide. You grant Vael a limited, non-exclusive, non-transferable licence to process that data solely to provide you with the Service and for no other purpose.

By connecting an account or uploading data, you represent that you have the right to share that data with us.

We will not sell your financial data, share it beyond what is necessary to provide the Service, or use it to train any shared or public AI model. See our Privacy Policy for the full detail on how your data is handled, including the specific commitments that apply to data sent to AI model providers.

9. Third-party connections

Vael connects to banks, cards, and invoicing providers through authorized, read-only integrations using third-party data connection services. Vael does not have write access to any connected account and cannot move money, initiate payments, or modify accounts.

Third-party data connection services and financial institutions are governed by their own terms and privacy policies. Vael is not responsible for the availability, accuracy, or completeness of data provided by third-party services, nor for any outages or errors on their part.

10. Intellectual property

Vael and its licensors retain all intellectual property rights in the platform, software, design, and analysis methodology. These Terms grant you no rights in Vael's intellectual property beyond the limited right to use the Service as described here.

Analysis outputs produced from your own data are yours to use as you see fit. You may export, share, and act on them without restriction.

11. Disclaimer of warranties

The Service is provided "as is" and "as available." To the fullest extent permitted by law, Vael excludes all implied warranties and representations, including any implied warranty of satisfactory quality, fitness for a particular purpose, or non-infringement.

Vael does not warrant that the Service will be available at all times, without interruption or error. We do not warrant the accuracy, completeness, or timeliness of any analysis result. Scheduled and emergency maintenance may result in temporary unavailability.

In particular, Vael makes no representation that any runway estimate, burn figure, or financial analysis is correct or suitable for reliance in any financial decision.

12. Limitation of liability

To the fullest extent permitted by law:

• Our aggregate liability to you in any 12-month period in connection with the Service or these Terms shall not exceed the greater of (a) the total fees paid by you to Vael in that same 12-month period, or (b) $500.
• We are not liable for any indirect, special, incidental, consequential, or punitive loss or damage, including loss of profits, loss of revenue, loss of data, or loss of anticipated savings, whether arising in contract, tort (including negligence), or otherwise.
• We are not liable for any financial loss or any decision made in reliance on analysis produced by the Service.

Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot lawfully be limited.

13. Indemnification

You agree to indemnify and hold harmless Vael and its officers, directors, employees, and contractors from any claim, loss, or expense (including reasonable legal fees) arising from (a) your use of the Service in violation of these Terms, (b) data you connect or provide that infringes a third-party right or that you did not have the right to share, or (c) your violation of any applicable law.

14. Termination

By you

You may close your account at any time from account settings or by writing to support@vaelfinance.com. On a paid plan, access continues until the end of the current billing period.

By us

We may terminate or suspend your account immediately if you materially breach these Terms and, where the breach is capable of remedy, fail to remedy it within 14 days of our notice. We may also terminate your account on 30 days notice for any other reason.

Effect of termination

On termination, your right to use the Service ends. Sections 2 (Not financial advice), 10 (Intellectual property), 12 (Limitation of liability), 15 (Governing law), and any provisions that by their nature survive termination continue to apply.

15. Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in San Francisco County, California. Nothing in this clause prevents either party from seeking urgent interim relief in any appropriate jurisdiction.

16. Changes to these Terms

We may update these Terms at any time. For material changes, we will give you at least 30 days notice by email and by a prominent notice in the platform before the new Terms take effect. For non-material changes, we will update the date at the top of this page. If you do not agree to the revised Terms, you may close your account before the change takes effect.

17. Contact

For questions about these Terms:

• Email: hello@vaelfinance.com
• Post: Vael, Inc., 535 Mission Street, Suite 1400, San Francisco, CA 94105, United States